Returns & Exchange Policy
In complete contrast to today’s throwaway culture, quality counts for everything. We take great pride in the design and manufacture of our products to ensure their longevity and, ultimately, your satisfaction. We are that confident in the quality and fit of our products, we have extended our returns policy to 30* days, to give you peace of mind before ordering.
Simply put, if you’re not 100% happy with your purchase, you can return it within 30 days for an exchange, or 14 days for a refund.
If you are unsure about sizing, don’t hesitate to contact our client care team prior to making your purchase. With the right Jacket in the right size, both you and the environment will be happy. Together we can keep the number of returns to a minimum and reduce our impact and carbon footprint on the environment, saving us both time and energy.
Can’t be bothered with the whole ‘returns’ process if you get the wrong size or just don’t like it? Yeah, we feel you, it can be annoying. We are consciously working on reducing our carbon footprint and together, by selecting the right size + style the first time round, we will be reducing the number of shipments we send out and returns we receive.
Before ordering two sizes, please consider whether you need to order both. If you're unsure on sizing or have any queries at all, we are here to help you - please get in touch: labelrebels@gmail.com
If you still wish to order two, with our new returns policy, our guarantee to you is that we’ll take care of all hassle for you. That’s right, you can return your item to us - no nonsense, no hassle.
To be clear, our new returns policy means that you now have;
30 DAYS TO RETURN FOR AN EXCHANGE
or
14 DAYS TO RETURN FOR A FULL REFUND
*Please note - returns and exchanges must be unworn, in their original condition with all tags attached. If your item does not meet these conditions, this will be sent back to you and no exchange or refund will be issued.
*Please note - if you are returning for a refund or exchange, there is a small fee to pay for your return label, outlined below depending on your location. We are doing our best to make the returns process as easy and as cost effective as we can for you, and so we are subsidising the returns fee to assist with this. This fee is to assist with the cost of returning your item to us. This fee does not cover the full cost of the return, we have reduced this as much as we possibly can and we, as a business, are contributing the remaining cost of your return.
Cost to you:
UK - £6
Jersey - £15
USA - $20
Canada - $40 USD
Australia / New Zealand - $65 AUD
Rest of World - £40
Delivery for your first exchange will be complimentary. Any exchanges after this will require an additional payment for each delivery. Fees will be as follows.
UK - £30
Jersey - £35
USA - $40
Canada - $40 USD
Australia / New Zealand - $65 AUD
Rest of World - £40
Non-Returnable Items
HAND PAINTED
Bespoke jackets are not eligible for refund or exchange.
CUSTOMIZED AND BESPOKE
Bespoke jackets are not eligible for refund or exchange.
ENGRAVING
Each engraving plate is customised per order. Therefore, we are unable to offer a refund for this item.